1. Definitions
In these Terms and Conditions, the following terms have the meanings set out below:
- "Agreement" — these Terms and Conditions, together with any engagement letter or scope document issued by Lumenith.
- "Service" — business consulting services provided by Lumenith, including the Strategic Orientation Review, the Operational Cartography Engagement, and the Long-Form Strategic Companion Engagement, as well as access to this website.
- "We / Us / Our" — Lumenith, operating from 18 Robinson Road, #14-02, Singapore 048547.
- "You / User / Client" — any individual or organisation accessing this website or engaging our services.
- "Content" — all written materials, documents, reports, frameworks, and other deliverables produced in the course of an engagement.
- "Engagement Letter" — a written document issued by Lumenith setting out the specific scope, duration, and fees of a consulting engagement.
2. Acceptance of Terms
By accessing this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use this website or engage our services.
These terms apply to individuals aged 18 years or older who have the legal capacity to enter into binding agreements. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.
3. Services
Lumenith provides business consulting services to organisations and senior professionals in Singapore and, where relevant, across Southeast Asia. Our services are described on our website and in individual engagement letters, which take precedence over general descriptions.
We reserve the right to decline or discontinue services at our discretion, including where we determine there is a conflict of interest or where the scope of work falls outside our area of practice.
Access to this website is provided on an as-available basis. We do not guarantee uninterrupted availability and accept no liability for downtime or technical difficulties.
4. User Responsibilities
When using our website or engaging our services, you agree to:
- Provide accurate and complete information in enquiry forms and during engagements
- Use the website only for lawful purposes and in accordance with these terms
- Refrain from attempting to access restricted areas or disrupt the operation of the site
- Not reproduce, distribute, or commercially exploit any content from this website without written permission
- Treat all materials received in the course of an engagement as confidential where indicated
Prohibited activities
- Transmitting malicious code, spam, or unsolicited communications via this site
- Impersonating any individual or entity, or misrepresenting your relationship with one
- Using content from this website to train machine learning models without written consent
- Engaging in any activity that may compromise the security or integrity of our systems
5. Intellectual Property
All website content — including text, structure, design, and any frameworks or methodologies described — is the intellectual property of Lumenith unless otherwise noted. You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal or business informational purposes only.
Deliverables produced in the course of a consulting engagement are provided for the client's internal use. The underlying methodologies, frameworks, and approaches used in producing those deliverables remain the intellectual property of Lumenith, unless otherwise agreed in writing.
Reproducing, distributing, or publishing engagement deliverables beyond internal use requires written consent from Lumenith.
6. Payment Terms
Fees for consulting engagements are set out in the relevant engagement letter. All fees are quoted in Singapore Dollars (SGD) and are exclusive of any applicable goods and services tax (GST) unless stated otherwise.
Payment schedule
- Fixed-fee engagements: invoiced in two equal instalments — upon signing and upon delivery of the final deliverable, unless otherwise agreed.
- Monthly retainer engagements: invoiced at the beginning of each engagement month.
- Payment is due within 14 calendar days of invoice date.
Late payment
Invoices not settled within 30 days of the due date may attract interest at 1.5% per month. Lumenith reserves the right to suspend services until outstanding amounts are resolved.
Refunds
Fees paid for work already commenced are non-refundable. Where an engagement is discontinued at our initiative without cause, a proportionate refund of fees paid in advance will be issued.
7. Engagement Terms
Each consulting engagement is governed by a written engagement letter agreed between Lumenith and the client. In the event of any inconsistency between these general terms and the engagement letter, the engagement letter prevails.
Scope and changes
Changes to the scope of an agreed engagement must be discussed and confirmed in writing before additional work commences. Lumenith will advise if a proposed change would affect the timeline or fee structure.
Confidentiality
Lumenith treats all client information received in the course of an engagement as confidential and does not share it with third parties without client consent, except where required by law. Clients are asked to treat any methodologies, frameworks, or proprietary tools shared during an engagement with equivalent discretion.
Non-directive posture
Our services are advisory in nature. Lumenith provides perspectives, analysis, and considered external viewpoints; decisions and their consequences remain with the client organisation. We make no representation that following our recommendations will produce any particular outcome.
8. Disclaimers
This website and its content are provided for general informational purposes. Nothing on this site constitutes legal, financial, regulatory, or accounting advice. For matters requiring such professional expertise, we encourage you to consult appropriately qualified advisers.
While we take care to keep information on this site accurate and current, we make no warranties — express or implied — regarding completeness, accuracy, or fitness for any particular purpose. Use of this site is at your own risk.
9. Limitation of Liability
To the fullest extent permitted under Singapore law, Lumenith's aggregate liability for any claim arising from the use of this website or the delivery of services shall not exceed the total fees paid by the client for the relevant engagement in the twelve months preceding the claim.
Lumenith shall not be liable for indirect, incidental, consequential, or punitive damages, loss of profit, loss of revenue, or loss of data, even if advised of the possibility of such loss.
Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
Force majeure
Neither party shall be liable for delays or failures caused by circumstances outside their reasonable control, including natural events, government actions, or infrastructure failures, provided the affected party notifies the other promptly and takes reasonable steps to mitigate the impact.
10. Indemnification
You agree to indemnify and hold harmless Lumenith, its principals, and associates from any claims, damages, losses, or expenses — including reasonable legal costs — arising from your breach of these terms, misuse of our website, or any misrepresentation made in the course of engaging our services.
11. Termination
Either party may terminate a consulting engagement by providing written notice as specified in the engagement letter. In the absence of a specific notice period, 30 calendar days' written notice is required.
Lumenith may terminate an engagement or suspend website access immediately if a client has materially breached these terms or has acted in a manner that makes continued engagement untenable.
Upon termination, fees for work completed to date remain payable. Provisions relating to intellectual property, confidentiality, liability, and dispute resolution survive termination.
12. Dispute Resolution
These terms are governed by and construed in accordance with the laws of the Republic of Singapore.
Informal resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith discussion. Either party may initiate this process by writing to the other setting out the nature of the concern and the outcome sought.
Mediation and arbitration
If a dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation through the Singapore Mediation Centre. If mediation is unsuccessful, disputes shall be referred to and finally resolved by arbitration in Singapore under the Arbitration Rules of the Singapore International Arbitration Centre (SIAC), with a single arbitrator and proceedings conducted in English.
Jurisdiction
Subject to the arbitration clause above, both parties submit to the non-exclusive jurisdiction of the courts of Singapore for any matters not subject to arbitration.
13. General Provisions
- Entire agreement: These terms, together with any engagement letter, constitute the entire agreement between the parties on the relevant subject matter and supersede prior discussions or arrangements.
- Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
- Waiver: Failure to enforce any provision of these terms shall not constitute a waiver of future rights to enforce that provision.
- Assignment: You may not assign your rights or obligations under these terms without our written consent. We may assign our rights in connection with a business transfer.
- Notices: Formal notices under these terms should be sent in writing to the addresses specified in the engagement letter or to [email protected].
14. Changes to These Terms
We may update these terms from time to time. When we do, the revised version will be published on this page with an updated effective date. For active engagements, material changes will be communicated directly.
Continued use of our website following publication of revised terms constitutes acceptance of those changes. If you disagree with a material change, please contact us before continuing to use the site.
15. Contact
For questions about these terms or to submit a formal notice, please contact: